GETTING MY UK CITIZEN CARD COST TO WORK

My application is on 'On Maintain', what do I do now? Why was my photo not recognized? Will my application expire / day out? I've a query about my application, how do I Speak to you? I have never received my card, what do I do? If my application for your card is just not processed, will I be suitable for a refund? Imagine if I've a disability? What